HB Ingredients
HB Ingredients On-Line Shop

All orders placed on-line and paid for by debit/credit card at the time of placing the order will receive a 3% discount, this is on top of any "Value Discount" your order may be eligible for, see below. Delivery is free for orders over £200, under this value there is a £10 delivery charge, if you are located on the UK Mainland, excluding Highlands and Islands, all other delivery charges will be calculated by the website depending upon your location.
Orders placed by telephone or via the on-line shop, www.hbingredients.co.uk, after 12am will not be processed until the following day for delivery the day after.
Orders placed by telephone or via the on-line shop, www.hbingredients.co.uk, before 12am will be processed that day for delivery the following day, unless alternative instructions are received. Whilst the order will have been dispatched for next day delivery, HB Ingredients cannot guarantee delivery next day, since delivery will be made by an external courier.

*The 3% on-line discount only applies to orders under £1000.00. All delivery and "Value Discount" thresholds are calculated net of any discounts already given.

Value Discounting
We operate a "Value Discounting " system, which means the more you purchase the more discount you are eligible for.
On a per invoice basis when your order reaches £500* you will receive a 5% discount on your total order and when your order reaches £1000* you will receive a 9.75% discount on your total order.
Orders under £200* attract a delivery charge of £10 per order, for orders over this delivery is free for all products, other than those that can only be delivered on a pallet, such as liquids and large quantities of sugar products.
 
*These thresholds apply on the order amount, net of the 3% on-line discount.

Please note that the above refers to mainland UK deliveries, only, excluding the Highland and Islands, for full details please refer to our Terms and Conditions.
Only those customers that do not have a fixed discount or special pricing will be eligible to order on-line or be eligible for "Value Discounting".


  
PC/Mac/iPad Set Up
To make an order on-line your PC/Mac/iPad must be Java enabled and be able to accept cookies, for directions to turn them on in Internet Explorer click here, for directions to turn them on in Mac click here and for iPad here. 
 
How to Shop On-line
Please note that for security reasons, if you are placing an order on-line, it will time-out after about 5 minutes if your screen is inactive. Please add products to your "Favourites" list so that you can easily retrieve them.

Existing Customers
For existing customers, if you don't know your login details, you will have been registered on our website and given a computer generated password. To access your password just use the "Forgotten password?" link at the top right of our website, put in your e-mail address, click the "Send me my login details" and we will then send you your password so that you can log in. Once logged in you can update your details and change your password if you want, then when opening product details, you will be given the option to "Buy".

New Customers or if You are Not Registered

First you must be registered, to register use the "Register" tab at the top right of our website:
 


Once you have completed the short registration form you will then be logged in.
 
If you have already registered, but forgotten your password, then just use the "Forgotten Password" link and your password will be e-mailed to you.
 
At all times you can change your password or any of your details by accessing the "My Account" tab, visible once you are logged in:
 

 
To commence shopping just pick a product, this can be done by putting either the product code or a name into the "Quick Search" field, or find your product using the "Products" tab

  then drilling-down to your associate list see How to Use our Website and use the "Order" button or from the full details pop-up.




 
If at anytime during the process you experience any problems please contact our Sales Order Hot-line on +(0)844 32 44 499, 8.45am - 4.45pm Monday to Fridays.