HB Ingredients

When you order, we will require your name, address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number will also be required so that  we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass your address and contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. 

Payment Terms

If you have an established credit account, our standard terms are 30 days from the date of invoice, unless an alternative period has been arranged. All goods will remain the property of Henley Bridge Ingredients Ltd until paid for in full.

If you do not have a credit account, your order will only be processed once full payment has been received.

Payment can be made by any of the following methods:

-       Debit Card ( Delta / Visa debit card / Electron / Maestro / Switch )

-       Credit Card ( MasterCard / Visa )

-       Depositing funds directly into Henley Bridge Ingredients Ltd UK Sterling or Euro Account (Cash or via BACS payment)

-       Cheque ( subject to a delay of 5 working days for clearance )

Please note that as part of our Fraud Prevention Measures, all payments by credit or debit card will be subject to address and postcode verification checks. Any transactions where one or more of these checks are failed, may be declined by our Payment Services Provider.

For your added protection, we do not store your card details.

Setting up a Credit Account

To set up a credit account, you will be required to complete an account application form which can be mailed to you or sent via email. Please note that it can take a few weeks to obtain references.

Please note that credit facilities may be reduced or withdrawn if invoices are not paid in accordance with our standard payment terms.

Prices and VAT

All prices are quoted net of VAT and may be subject to alteration at any time and without prior notification. Please note that a small number of our products attract VAT at the standard rate. Prices are correct at time of going to press, errors and admissions accepted.

Stock Availability

Although we endeavour to ensure most items in our product Price Lists are available from stock, please note that, where stock is not available, there may be a delay in fulfilling all or part of your order.

When an order is placed, we will confirm if any item is out of stock and will advise an estimated time as to when it will be available for delivery. We will then offer the option of:

-       accepting the incomplete order now and then adding the missing item to your next order or:

-       holding the whole order until all items are in stock.

Delivery charges will apply in each case in accordance with our Delivery Charges policy.

Pricing and Delivery Conditions, Charges and Dates

Delivery of your order will occur as soon as possible after the placement of the order, or on a specific date requested, in accordance with the delivery times set out below.