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HB Ingredients

Telephone Charges

The 08 numbers sit over the top of our telephone lines to provide a cheaper alternative to the national rate. Unfortunately, although these numbers are set as 'local rate' (0845) or 'local rated' (0844), the amount that you will pay for these calls are set by your telephone provider and can vary within cost boundaries set by Ofcom. These variations can differ greatly from one provider to the next so please ensure you are familiar with the rate your provider will charge, if you feel that the rate charged by your provider is onerous you can raise this with Ofcom.

Important Changes to Inbound Non-Geographic Call Services - NGCS

From 1st July 2015 there are new Ofcom regulations for organisations using a 'non-geographic' number beginning with 084 and 087 for people to call them on. These will affect how you advertise these numbers.

Why is this changing?

Ofcom's aim is to make non-geographic numbers and their pricing more intuitive. For example, making calls to 0800 numbers (Freephone) free from mobiles as well as landlines; encouraging the use of 03 (which is charged like 01/02 numbers and usually included in call bundles) and changing the role of 0845. The should also make the division between number ranges clearer.

Details can be found in the Ofcom statement: Simplifying Non-Geographic Numbers:

The number ranges affected are 084, 087, and 09.

How it works now

You may sometimes see information about the cost of calls along the following lines:

'Calls cost 20p per minute from a BT landline. Other landlines may vary and calls from mobiles may cost considerably more.'

This makes it hard to know the actual cost.

How it will work in future

From 1 July 2015, the cost of calling these numbers will be made up of two parts:

An access charge: Unregulated and set by the phone company originating the call.

A service charge: Regulated and set by the company that operates the number.

For more information go to to check what range and charges apply to your numbers.

Ask your provider for their charges based on the following -

0845 88 00 799 - Local NTS

0844 32 44 499 - G6


HB Ingredients does not profit from the charges made to you by your provider and we want you to be able to contact us in the way best suited to you. Generally speaking, the cost of calling an 08 number will be less on a landline and greater on a mobile phone, in which case it may be more cost effective to call the normal 01 number underlying 08 number.


Main number

Underlying number

General Enquiries

0845 88 00 799

01273 409 300

Sales hotline

0844 32 44 499

01273 476 721